Terms and Conditions

General

1. Wall, column and permanent building utility outlets or sockets are not a part of booth space and are not to be used by exhibitors unless specified otherwise
2. All equipment must comply with Federal, State, and local safety codes
3. Under no circumstances shall anyone other than SMG/CCC Employees enter floor ports to connect to any convention center utility including power, phone or internet lines. A fine of $100 will be added to individual orders for each occurrence
4. SMG will not be responsible for any cutting or altering of any floor covering necessary to bring utilities to a booth
5. Exhibit equipment requiring exhibitor engineers or technicians for assembly, servicing, and operation may be installed by qualified exhibit staff. However, all ground/building connections to such equipment must be installed by CCC staff only
6. All onsite changes will be charged a (1) one-hour minimum. The fee is $75/hr
7. SMG/CCC reserves the right to disconnect any service for failure to adhere to these published policies
8. All services with the exception of labor will be assessed a 30% late fee if ordered on/after the first move-in day

Payment

1. PAYMENT IN FULL must be rendered on all orders when order is placed. NO EXCEPTIONS! No service order will be processed without full payment. Exhibitors with outstanding balances from prior shows must satisfy the payment requirement or services will not be provided
   • All on-line orders must be received 15 days prior to the first move-in date to qualify for the discount price. All orders placed after this deadline will be charged at the standard rate
   • All order forms and payment s in U.S. Dollars or credit card, must be received 15 days prior to the first exhibitor move-in date of the show, in order to utilize the standard rate. The floor rate will be applied to forms received after this deadline
   • The date received by the Denver Convention Complex will determine the applicable rate
   • All charges incurred during the show must be rendered in full at the time of service
   • Any balance outstanding after the event closing will be charged to the exhibitor credit card
   • If for any reason because of default on the part of the exhibitor it becomes necessary to engage in an attorney, the exhibitor agrees to pay all costs, expenses, and attorney's fees expended or incurred by SMG in connection therewith
   • Unpaid balances are subject to a 1.5% per month thereafter
2. Cash, company checks made payable to (SMG/Colorado Convention Center), money orders, and credit cards will be accepted for advance payments only
3. There is a $25.00 service charge for all returned payments
4. Rates quoted for all services include bringing the requested services to the booth in the most convenient manner and do not include connecting equipment or special equipment. All island booths require a scaled diagram with orientation. Larger power orders may require additional labor and materials for precise placement of services
5. All prices are rental only. Material and equipment furnished by the Center for this service order shall remain CCC property unless otherwise specified and shall be removed ONLY by the Convention Center employees at the close of the show
6. Booth utilities are to be ordered by each exhibitor separately and are not to be shared with other exhibitors
7. Changes to original orders will require a service order to be signed by the exhibitor acknowledging receipt of service
8. Notification of cancellation must be received in writing a minimum of fifteen (15) days prior to scheduled opening date. There will be a $50.00 processing fee for all refunds requested
9. Credit will not be given for service or equipment installed and not used
10. Claims will not be considered unless filed in writing by exhibitor prior to close of show. Refunds will not be considered unless filed in writing by the exhibitor prior to the close of the show. Please allow thirty days for processing

Electrical

1. SMG/CCC conducts an audit of power supplied to all exhibits. Exhibitors will be required to pay standard rates for additional or unauthorized use of services. Services may be disconnected pending full payment
2. SMG/CCC employs licensed electricians who are legally obligated to verify that exhibitor owned electrical material or equipment, including power distribution systems used during an event, comply with the National Electrical Code or are U.L. approved. Special attention is given to the grounding of equipment. The electrical department will make the final determination in allowing the use of any electrical material or equipment
3. All equipment must be properly tagged and wired with complete information as to type of current, voltage, phase, cycle, wattage, horsepower, etc. If NO information is available, SMG/CCC electricians will compute a rating for the minimum electrical service required
4. CCC/SMG reserves the right to refuse connection to any exhibitor whose equipment is deemed unsafe by the electrical department
5. All exhibitors' 120-VOLT cords must be of the 3 wire, grounded type. All exposed non-current carrying metal parts of fixed equipment, which are liable to be energized, shall be grounded
6. Electrical service for exhibitor needs shall be available one (1) hour prior to opening time and until one (1) hour after show close daily. Equipment requiring continual power supply must order 24-hour power
7. The Colorado Convention Center is not responsible for voltage fluctuations or power failure. If your equipment has strict tolerances for voltage you must provide your own regulating device
8. All electrical equipment exposed to water/liquids must have ground fault circuit interrupters.
9. Unless noted, services are provided in the most convenient manner
10. Standard placement of 10x10 and inline booth power is the back center of the space
11. Each outlet ordered on larger booth includes placement, for exact placement forward a map to Exhibitor Services; include booth dimensions and aisle #'s
12. CCC electricians will not split/branch service to achieve multiple locations. Service must be ordered for each individual location requested. Exhibitors may bring their own 3-wire cords and equipment to distribute if desired
13. All changes made after services are placed will be charged a one (1) hour labor minimum. The fee is $75/hr

Telephone/Cable T.V.

1. Telephone instruments must be picked up at the Service Desk
2. A Credit Card is required for long distance access to be turned on. All long distance charges incurred from the first move-in date through the last move-out date are the responsibility of the exhibitor. Usage will be billed at the close of show. There is a 100% surcharge on each long distance call. Copies of charge receipts and itemized billings will be mailed approximately one (1) week after the close of show
3. Delivery of ALL data transmission lines ordered from an outside vendor will only be allowed to the Demarcation Room at the Convention Center. SMG/CCC staff will complete all installations inside the facility
4. SMG/CCC reserves the right to require deposit for Telecommunication equipment prior to installation
5. Phone Usage Charges: Usage charges are billed by CCC/SMG at the end of the show. Local and toll-free calls are free. Long distance calls are billed at AT&T retail rates
6. Cable T.V. Deposits will be authorized only on the credit card on file. No checks are accepted for equipment deposit
7. Cable T.V. Set Top Boxes will be delivered to the booth prior to Show Open

Water/Air/Drain/Gas

1. Permanent building outlets, including restroom-plumbing fixtures, are not to be used for booth operations or disposal purposes. A $500.00 fine will be assessed and collected from any exhibitor involved in this activity
2. Utility connections to booth will be operable one (1) hour prior to show opening and disconnected two (2) hours after show closing. To make alternative arrangements, contact the Exhibitor Services Department 30 days prior to show opening
3. The C.C.C. is not responsible for moisture or water in air lines, or any pressure variations
4. All equipment using water must have inlet and outlet properly tagged
5. Natural Gas Service available in Exhibit Halls A & B only. PLEASE CALL 303-228-8027
6. Testing and/or changes after placement will require additional labor and material charges

Internet

1. Servers and/or Routers of any type are allowed only on the NetEvent package. No Servers or Routers are allowed on the Net- Station or NetBooth/NetRoom, including, but not limited to NAT, DHCP, and Proxy Servers
2. Every device connected to the Internet/Network must have a purchased IP address from Priority Networks, regardless of whether the IP address is actually used or not
3. Priority Networks reserves the right to disconnect any equipment that is found to be causing overall network problems without offering any refunds for services that have been disconnected
4. Client agrees not to resell, extend, bridge or otherwise misuse Priority Networks connections and/or services. Priority Networks reserves the right to disconnect any client if they are found to have violated this usage agreement
5. Priority Networks/SMG are not responsible for cable and/or equipment provided by the client or any third party
6. Service Location (Drop) is defined as the booth/room designated by the client. Service extended beyond 50' from the drop point will require an additional drop location and incur and additional fee
7. Choice of Law: This agreement shall be governed by, and construed in accordance with, the laws of the State of Idaho. In event of litigation, the place of venue shall be in the county of Ada in the State of Idaho
8. Modification: This agreement shall not be modified or amended by the parties except by written instrument signed by both parties
9. Entire Agreement: This agreement contains the entire understanding and agreements between the parties hereto respecting the within subject matter, and there are no representations, agreements, or understandings, oral or written, between and among the parties hereto relating to the subject matter of this agreement which are not fully expressed herein
10. Acceptance of terms: Client expressly acknowledges by receipt of services and/or products delivered by PNI to Client or its designee, to the terms and conditions herein contained
11. Facsimile Signatures: Signatures sent/received via facsimile shall be considered as originals, and as such are valid signatures
12. Equipment Responsibility: Client fully understands and accepts complete responsibility for all equipment leased to Client. Such responsibility shall include, but not be limited to, damage, any necessary repairs, replacement of equipment not capable of being repaired to a fully functional status, loss of equipment, loss of income, and all other forms of loss or damage. All equipment, accessories, remote controls, cables, knobs, switches and cases are included in equipment responsibility

Equipment Procedures

1. Exhibitors will be responsible for the protection of any equipment rented from PNI/SMG and will ensure that all equipment is returned to PNI. PNI/SMG reserves the right to charge the customer for any lost equipment
2. Rental equipment provided by PNI/SMG for this order will remain the property of PNI
3. Only PNI/SMG personnel are authorized to modify system wiring or cabling within the facility
4. All equipment must comply with F.C.C. Regulations
5. Use of Wireless Services will be granted only upon receipt of a signed WIRELESS PERFORMANCE DECLARATION. Call 303-228-8027 to obtain this form

Warranty Disclaimer/Damage Limitation

Priority Networks, SMG and the City and County of Denver do not provide an expressed or implied warranty for the equipment and services provided, including no warrant of fitness for particular purpose or merchantability. Part of the Agreement with Priority Networks, SMG and the City and County of Denver is a limitation of liability so that Client's sole remedy or recourse against Priority Networks, SMG and the City and County of Denver shall be the return of the price that the Client paid for services and/or equipment rental, regardless of type, nature or basis for the claim. Priority Networks, SMG and the City and County of Denver shall have no liability whatsoever for personal injury, property damage, business loss, business interruption, consequential or punitive damages.

Client shall indemnify Priority Networks, SMG and the City and County of Denver from third party claims arising from Client's use of Priority Networks' services and equipment.

It is illegal for any party to transmit or download copyrighted material. Under new laws Internet Service Providers may be prosecuted for any material that is transmitted on their network. In order to prevent our company being prosecuted, Priority Networks will take action against any customer found to be violating copyright laws.

Digital Millennium Copyright Act ("DMCA") Notice. In operating the Service, we may act as a "services provider" (as defined in the DMCA) and offer services as an online provider of materials and links to third party web sites. As a result, third party materials that are not owned or controlled by us may be transmitted, stored, accessed or otherwise made available using the Service. If you believe any material available via the Service infringes a copyright, you should notify us using the notice procedure for claimed infringement under the DMCA. We will respond expeditiously to remove or disable access to material we determine may be infringing and will follow the procedures specified in the DCMA to resolve the claim between the notifying party and the alleged infringer who provided the applicable content. Our designated agent (the proper party for notice) to whom you should address infringement notices under the DMCA is: Corporation Services Company, 1010 Union Ave. SE, Olympia, WA 98501.